HH Angus and Associates Limited is committed to respecting and upholding the standards for Accessibility as defined by the Province of Ontario. Employees are trained on providing accessible customer service consistent with the principles of dignity, integration, independence and equal opportunity.
Our Feedback Process
Feedback about the delivery of services to persons with disabilities is always welcomed, as it may identify areas that require change and may assist in continuous service improvement. Such feedback maybe delivered in person, by telephone, in writing or via email. HH Angus and Associates Limited will make best efforts to provide a response in the same format in which the feedback was received, or in the response format requested in the initial communication.
Where possible, feedback will be addressed immediately. Some feedback may, however, require more detailed attention to address and, therefore, may need to be reviewed more fully before an action is taken. In such case, HH Angus and Associates Limited will make every effort to provide a response within one month of receiving the feedback.
Feedback may be submitted via the following channels:
HH Angus and Associates Limited Consulting Engineers
1127 Leslie St.
Toronto, ON M3C 2J6
Telephone: (416) 443-8200 or toll free: 1 (866) 955-8201
Fax: (416) 443-8290
Availability of documents
All documents required by the Accessibility Standards for Customer Service are available upon request. When providing these documents to a person with a disability, HH Angus and Associates Limited will endeavour to provide the document, or the information contained within, in a format that takes the person’s disability into account.
Notice of the availability of documents required by the Accessibility Standards for Customer Service will be provided within the terms of engagement signed by the clients of HH Angus and Associates Limited.
HH Angus and Associates Limited will comply with the reporting requirements of the Customer Service Standard.
Reports will be completed and submitted by Human Resources, as required.